CIS-CSM CERTIFICATION DUMPS & CIS-CSM STUDY GUIDE FILES & CIS-CSM PRACTICE TEST QUESTIONS

CIS-CSM Certification Dumps & CIS-CSM Study Guide Files & CIS-CSM Practice Test Questions

CIS-CSM Certification Dumps & CIS-CSM Study Guide Files & CIS-CSM Practice Test Questions

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Real CIS-CSM questions in our PDF document can be viewed at any time from any place using your smartphone, tablet, and laptop. If you are busy and don't have time to sit and study for the ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM test, download and use ServiceNow CIS-CSM PDF dumps on the go. To pass the ServiceNow CIS-CSM exam, it is recommended that you simply use Pass4sures CIS-CSM real dumps for a few days.

Achieving the CIS-CSM Certification can provide professionals with several benefits. Firstly, it can help them to demonstrate their expertise in ServiceNow CSM and stand out in a competitive job market. Secondly, it can help them to enhance their career prospects by opening up new job opportunities and higher salaries. Finally, it can help organizations to improve their customer service operations by ensuring that their employees have the skills and knowledge needed to manage the ServiceNow CSM platform effectively.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

  • A. The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted
  • B. The create contact (consumer) feature is not available in any of the CSM Workspaces
  • C. The create contact (consumer) feature is available in all CSM Workspaces
  • D. The create contact (consumer) feature is only available in the Agent Workspace

Answer: A


NEW QUESTION # 65
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

  • A. Create cases on behalf of customers
  • B. Manage cases on behalf of customer service agents
  • C. Create requests on behalf of customers
  • D. Manage major incident communication on behalf of a customer service manager
  • E. Manage requests on behalf of customer service agents

Answer: A,C

Explanation:
Reference:
customer-service-management/concept/employee-create-case-for-customer.html


NEW QUESTION # 66
What is a case?

  • A. An Individual record that Is used to identity and create automation opportunities
  • B. An individual record that handles and resolves incidents tor external customers
  • C. An individual record that is used to identify and resolve a question or issue for an external customer
  • D. An individual record that handles and routes issues for internal users

Answer: C

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer- service-management/concept/csm-cases-case-tasks-overview.html#:~:text=Customer%20service%20cases%
20store%20information,work%20necessary%20to%20resolve%20cases.


NEW QUESTION # 67
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

  • A. Zboot the instance
  • B. Disable the Case Interceptor
  • C. Remove the Demo Data via a HI Request
  • D. Clone back to this instance from a valid instance

Answer: C,D


NEW QUESTION # 68
Which entities combined together make up the Service-aware Install Base?
Choose 3 answers

  • A. Install Base Items
  • B. Configuration Items
  • C. Installed Products
  • D. Ml Assets
  • E. Sold Products

Answer: B,D,E


NEW QUESTION # 69
......

Keeping in view, the time constraints of professionals, our experts have devised CIS-CSM dumps PDF that suits your timetable and meets your exam requirements adequately. It is immensely helpful in enhancing your professional skills and expanding your exposure within a few-day times. This CIS-Customer Service Management brain dumps exam testing tool introduces you not only with the actual exam paper formation but also allows you to master various significant segments of the CIS-CSM syllabus.

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